Job Title: Customer Support Associate (Voice, Chat & Email Process)
Location: Hyderabad & Chennai
Experience: 0–1 Years (Freshers Welcome)
Employment Type: Full-Time
Industry: Financial Services (Insurance & Mortgage Process)
Intas Infotech is hiring on behalf of a leading global Business Process Management (BPM) organization for Customer Support Associates to support customer service operations in the Financial Services domain.
If you’re a recent graduate with excellent communication skills and are looking to build your career in customer support, this is a great opportunity to join a world-class organization.
Position Details
Role: Customer Support Associate
Locations: Hyderabad & Chennai
Experience: 0–1 Years
Employment Type: Full-Time
Key Responsibilities
• Handle customer interactions through Voice, Email, Chat, and Social Media channels.
• Resolve customer queries with professionalism and empathy.
• Deliver an outstanding customer experience while achieving quality and productivity targets.
• Adhere to defined SLAs, compliance standards, and data security policies.
• Participate in training, coaching, and continuous learning programs.
• Maintain schedule adherence and contribute to team performance.
Eligibility
• Any Full-Time UG/PG Graduate
(Arts, Science, Commerce, Engineering, Pharmacy, MBA, MCA)
• 2025 Pass-outs are welcome to apply.
Required Skills
• Excellent verbal and written English communication.
• Good analytical and problem-solving skills.
• Good typing proficiency.
• Customer-focused mindset.
• Willingness to work in rotational shifts, including night shifts.
• Candidates residing within 25 KM of the office location will be preferred.
Why Join?
• Opportunity to work with a leading global organization.
• Comprehensive training and career development.
• Exposure to Financial Services customer operations.
• Professional and collaborative work environment.
• Excellent career growth opportunities.
Apply Now
Interested candidates can share their updated resume to:
Please mention:
- Total Experience
- Qualification
- Current Location
- Notice Period
- Contact Number
Subject Line:
Customer Support Associate – Hyderabad/Chennai – Fresher/Experience
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