This is a senior enterprise IT leadership opportunity focused on IT operations, service governance, enterprise platforms, operational excellence, vendor governance, and technology transformation.
Position Details
Position: GCC IT Lead
Location: Chennai, India
Work Mode: Onsite – Fulltime
Experience: 18+ Years
Business Coverage: Enterprise / Group & Subsidiary Companies
Function: Information Technology
Scope: Enterprise IT Operations & Technology Services
Key Responsibilities
• Lead the Group IT function across enterprise support, service management, platform operations, workplace services, and operational governance.
• Establish IT operating models, governance structures, escalation paths, service ownership, and accountability.
• Govern enterprise technology platforms including Oracle, ServiceNow, Microsoft ecosystem, and connected services.
• Lead Oracle Fusion, EPM, Primavera P6 and Unifier environments.
• Strengthen ServiceNow ITSM, ITAM and ITOM capabilities covering incident, request, problem, change, release, asset, configuration and operations management.
• Drive end-to-end IT operations, major incident management, service monitoring, resilience and operational risk management.
• Govern managed service providers, implementation partners and strategic technology vendors.
• Drive IT modernization from reactive support toward a mature, scalable enterprise services organization.
• Build strong relationships with business leaders, subsidiary stakeholders and senior executives.
• Support enterprise transformation initiatives across Smart Constructions, Manufacturing Excellence, Data Lake, Agentic and emerging technologies.
Core Technology & Leadership Areas
Enterprise Platforms: Oracle | ServiceNow | Microsoft
IT Service Management: ITSM | ITAM | ITOM | CMDB | SLA | Incident | Problem | Change | Release Management
Enterprise Operations: IT Operations | Service Assurance | Major Incident Management | Resilience
Governance: IT Governance | Vendor Management | Service Governance | Operational Control
Transformation: Automation | IT Modernization | Service Improvement | Enterprise Technology Transformation
Ideal Candidate
• 18+ years of experience in enterprise IT, technology leadership, IT operations, service management or enterprise platform governance.
• Proven experience leading enterprise-scale IT functions across multiple business units, legal entities or geographies.
• Strong experience with Oracle, ServiceNow, Microsoft platforms and core IT operations.
• Demonstrated success in establishing or maturing ITSM, ITAM, ITOM, support governance and service assurance.
• Experience in EPC, engineering, construction, infrastructure, energy or similar project-driven organizations is strongly preferred.
• Excellent stakeholder management, executive communication, team leadership and vendor governance capabilities.
Education & Certifications
• Bachelor’s degree in Engineering, Information Systems, Computer Science, Business Technology or related discipline.
• Master’s degree is advantageous.
• Certifications in IT Service Management, ServiceNow, Microsoft, Oracle, Governance or Programme Leadership are desirable.
